GENERAL TERMS AND CONDITIONS

ARTICLE 1. Definitions
1.1. ZJ Means Business: the sole proprietorship ZJ Means Business, established in Amsterdam and registered at the Chamber of Commerce, The Netherlands filed under number 73909343.

1.2. Customer: the natural or legal person who has entered into an agreement with ZJ Means Business

1.3. Under "general terms and conditions" is understood: the entirety of the provisions as set out below.

1.4. Services: all services that ZJ Means Business performs for the customer. This includes, but is not limited to: off and online coaching of entrepreneurs as a business strategist and coach by means of a strategy day, coaching trajectories, e-books, master classes, webinars and 1-on-1 trajectories.

1.5. Agreement: the agreement between ZJ Means Business and the customer under which ZJ Means Business will perform the service.

1.6. Information: all data from the customer.

1.7. In writing: by letter, e-mail and digital notification.

1.8. Advice: the result of the activities of ZJ Means Business.

1.9. Confidential information: all financial, business and personal data entered, processed and stored by the customer and / or ZJ Means Business.

1.10. Website: www.zjmeansbusiness.com.

ARTICLE 2. Applicability

2.1. These general terms and conditions apply to all offers made by ZJ Means Business, quotations made, agreements concluded, services performed, other actions performed, unless otherwise agreed in writing.
2.2. By signing an agreement or order confirmation, or an agreement via e-mail, the customer declares that it has taken note of these general terms and conditions of ZJ Means Business and that she agrees with these terms and conditions.
2.3. In the event of a conflict between these general terms and conditions and agreements made in an agreement, the provisions of the agreement will prevail.
2.4. These conditions also apply to actions of third parties and / or suppliers hired by ZJ Means Business regarding the execution of the delivery or service. 2.5. The applicability of the customer's general terms and conditions is rejected by the use of these general terms and conditions.

ARTICLE 3. QUOTES AND OFFERS 

3.1. Quotations from ZJ Means Business are valid for the period specified in the quotation. If no term is specified, the quotation is valid until 14 days after the date on which the quotation was issued. If the customer does not accept an offer or quotation within the applicable term, the offer or quotation will lapse.
3.2. ZJ Means Business will indicate in the quotation which services are offered and which amounts the customer owes upon acceptance of the quotation. The prices stated in the quotation apply to the period stated in the quotation, unless explicitly agreed otherwise in writing. The quotation also states the agreed price of the chosen service or product or the usual hourly rate of ZJ Means Business with a predetermined number of hours and the rate.
3.3. Hourly assignments are entered into without notice. The customer gives ZJ Means Business an order for a number of hours to be determined. This collaboration can be terminated by either party without observing a notice period.
3.4. The prices stated in the quotation do not automatically apply to follow-up orders.
3.5. ZJ Means Business is entitled to invoice the entire agreed quotation amount in advance before ZJ Means Business starts executing the assignment. If desired, only a 50% deposit can be invoiced in advance.
3.6. Agreements about deadlines are agreed in writing in the quotation. If delivery by ZJ Means Business depends on feedback or input from the customer, ZJ Means Business is never liable for delay during the execution of the assignment. ZJ Means Business is then entitled to unilaterally postpone the deadline. 3.7. If it appears that the information provided by the customer at time of applying or agreement was incorrect, ZJ Means Business has the right to adjust the relevant prices and other conditions.
3.8. All prices communicated by ZJ Means Business are amounts in euros, exclusive of VAT and other established levies and / or fees and costs of third parties for advice unless explicitly stated otherwise.
3.9. Individual coaching sessions and workshops must take place on the basis of prepayment after agreement on the quotation.
3.10. ZJ Means Business reserves the right to change prices in the meantime. If the prices of the offered products increase after the conclusion of the agreement, the customer is entitled to cancel the agreement on the date that the price increase takes effect. Price increases as a result of a statutory regulation or provision are hereby excluded.
3.11. ZJ Means Business is not liable and / or responsible for errors in the quotation if the customer could reasonably understand that the quotation, or any part thereof, contains an obvious mistake, clerical error or typing error.
3.12. If changes occur with regard to the circumstances on which ZJ Means Business relied on the release of the intended process, coaching, course or any agreement whatsoever, ZJ Means Business is authorized to change these changes in the implementation of the agreement or adjust the prices.
3.13. After the term of the assignment has expired, in the case of a process with a specific duration, the customer can no longer claim parts of the assignment in any form whatsoever that have not been or have not yet been enjoyed.

ARTICLE 4. AGREEMENT AND ADDITIONAL WORK
4.1. An agreement is concluded from the moment that the customer communicates in any way to ZJ Means Business concerning the acceptance of a quotation or an offer. 4.2. After an agreement has been concluded, it can only be changed with mutual approval. 4.3. After the conclusion of an agreement, ZJ Means Business will proceed to the execution of the services within a reasonable time. 4.4. ZJ Means Business has the right to have certain services performed by third parties without having to notify the customer. If additional costs are incurred as a result of the performance of the services by third parties, these will be passed on to the customer after consultation. 4.5. Changes to the originally concluded agreement between the customer and ZJ Means Business are only valid from the moment that these changes have been accepted by both parties by means of an additional or amended written agreement. 4.6. If the customer wishes to dissolve or cancel an agreement with ZJ Means Business, this right only accrues to the customer if, upon dissolution, the customer proceeds to pay for the work performed up to that point or in the event of cancellation 30 percent of the fee agreed in the order confirmation. The compensation from Article 14.6. observed. In the event of interim dissolution of a coaching process, the customer remains fully obliged to pay the full agreed offer amount. 4.7. If, due to circumstances unknown at the time of the quotation or the order confirmation, ZJ Means Business has to perform more work than agreed in the quotation or order confirmation, ZJ Means Business is entitled to charge the additional costs resulting therefrom to the customer. If the customer objects to the additional costs that ZJ Means Business wishes to charge, the customer has the right to cancel the not yet executed part of the order, whereby the customer is obliged to reimburse the work carried out by ZJ Means Business so far. 4.8. Changes to an original order at the hands of the customer can affect the agreed time schedule and the costs for execution. The additional costs resulting from changes to the original order by the customer are for the account of the customer. ZJ Means Business will, insofar as this is within its capabilities, provide a statement of the additional costs prior to the work.

ARTICLE 5. RIGHTS AND OBLIGATIONS FOR ZJ MEANS BUSINESS
5.1. ZJ Means Business guarantees that the assignment given to it will be carried out to the best of its ability, applying sufficient care and craftsmanship. 5.2. ZJ Means Business makes every effort to secure the data that ZJ Means Business stores for the customer in such a way that this data is not available to unauthorized persons. 5.3. In case of complaints from the customer about the services and / or products provided, ZJ Means Business must consult with the customer about a suitable solution for both. 5.4. ZJ Means Business is entitled to publish the customer's data (name, company name and position) on the website of ZJ Means Business and / or other promotional expressions of ZJ Means Business for promotional purposes such as reviews. 5.5. ZJ Means Business is entitled, if the customer is in default of fulfilling his payment obligation, to suspend the right to participate. 5.6. ZJ Means Business strives to have the coaching take place online as much as possible. If necessary, ZJ Means Business provides a location where the offline coaching can take place. If the client makes it known that he wants the coaching to take place at a different location, another appointment can be scheduled in consultation with ZJ Means Business. Any costs for the reservation / use of this other location are at the expense of the customer.

ARTICLE 6. RIGHTS AND OBLIGATIONS FOR CUSTOMER, RIGHT OF WITHDRAWAL
6.1. In principle, the customer must adhere to the provisions laid down in these terms and conditions, unless otherwise agreed. 6.2. The customer must provide ZJ Means Business with all correct information that the customer can reasonably foresee to be necessary for the correct execution of the agreement. The customer is in any case obliged to immediately inform ZJ Means Business, or to have it informed by a third party, of changes to personal data, company details or other information that ZJ Means Business requests. 6.3. If, as an exception to article 6.2, the information required for the execution of the agreement is not provided to ZJ Means Business on time, ZJ Means Business has the right to suspend the execution of the agreement and / or the additional costs arising from the delay. customer. 6.4. The customer will always immediately inform ZJ Means Business in writing of any changes in name, address, email and, if requested, his / her bank account number. 6.5. In case of complaints about the services and / or products provided by ZJ Means Business, the customer must make these complaints known to ZJ Means Business within 7 days after delivery of the service, but within 30 days after complete completion of the assignment or the process. The customer indemnifies ZJ Means Business for one year after delivery of all legal claims arising from services and / or products provided. 6.6. The customer must make backup copies of all materials / data as described in article 6.2 that ZJ Means Business requires for the execution of the agreement. In the event of loss of these materials / data, ZJ Means Business is not liable for the resulting damage. 6.7. When ZJ Means Business provides login data to the customer, the customer is responsible for this data. ZJ Means Business is not liable for misuse or loss of the login details and may trust that the customer is the one who logs in by means of the login details provided to the customer. 6.8. The customer is obliged to maintain the confidentiality of all confidential information that it has obtained in the context of the agreement between the customer and ZJ Means Business during the collaboration or from another source. Information is classified as confidential when this has been communicated by the other party or if this is evident from the standards of reasonableness and fairness. 6.9. It is not possible to exchange and / or return purchased digital products, including an e-book or online course / coaching. By ordering and paying for the digital products, the customer gains access to his / her purchase. The customer expressly agrees that he / she hereby waives the right to make use of the reflection period and the right to withdraw from the agreement.

ARTICLE 7. DELIVERY AND DELIVERY TIME
7.1. The delivery period to be used by ZJ Means Business varies per assignment and is determined in consultation with the customer. The delivery time specified by ZJ Means Business starts after the conclusion of the agreement and after receipt of all necessary data and / or materials from the customer. 7.2. A delivery date set by ZJ Means Business can never be considered as a deadline. By simply exceeding a delivery period, ZJ Means Business will not be in default by operation of law. 7.3. If the delivery period is exceeded by more than 30 days, the customer is only entitled to dissolve the agreement if ZJ Means Business, after a proper and as detailed as possible notice of default in which a reasonable period is set for remedying the shortcoming, is attributable. fails to fulfill the essential obligations under the agreement. 7.4. The customer is obliged to do what is necessary to enable timely delivery by ZJ Means Business, including by timely supplying complete, correct and clear data as stipulated in article 6.2. 7.5. The delivery obligation of ZJ Means Business will be fulfilled, subject to proof to the contrary, as soon as the goods delivered by ZJ Means Business have been offered to the customer once.

ARTICLE 8. PAYMENT 8.1.
The customer's payment obligation commences on the day on which the agreement is concluded. 8.2. All invoices sent by ZJ Means Business must be paid by the customer within 14 days, unless otherwise agreed in writing. ZJ Means Business offers the possibility to pay invoices in pre-agreed installments. Before the start of a process, the (installment) invoice sent to the customer must be paid in full. 8.3. If the customer does not fulfill his payment obligation on time, the customer is in default by operation of law without further notice of default being required. 8.4. In case of late payment, ZJ Means Business can decide to temporarily stop its activities until the moment of payment. If late payment occurs regularly, ZJ Means Business may decide to terminate the assignment unilaterally. 8.5. In the event of late payment, the customer, in addition to the amount due plus the statutory (commercial) interest, is obliged to pay full compensation for both extrajudicial and judicial collection costs, which are at least 15% of the invoice amount with a minimum of € 150. - excl. VAT amounts and also the costs for lawyers, lawyers, bailiffs, collection agencies and any legal proceedings before the court or the court of appeal. 8.6. The claim for payment is immediately due and payable if the customer is declared bankrupt, applies for a moratorium, or if the customer's assets are seized in full, the customer dies and furthermore, if it goes into liquidation or is dissolved. 8.7. In the above cases, ZJ Means Business also has the right to terminate or suspend performance of the agreement or any part thereof that has not yet been performed without notice of default or judicial intervention, without being entitled to compensation for damage for the customer that may arise as a result. 8.8. The customer agrees that ZJ Means Business will invoice electronically. If the customer wishes to receive an invoice by post, ZJ Means Business reserves the right to charge additional costs of € 2.50 per invoice. 8.9. The customer can make objections to the invoices sent by ZJ Means Business known in writing to ZJ Means Business no later than 7 days after the invoice date. After receipt of the objection, ZJ Means Business will investigate the correctness of the invoice amount. Objections to invoices sent do not suspend the customer's payment obligation. 8.10. All products and services delivered by ZJ Means Business remain the property of ZJ Means Business until all amounts owed by the customer to ZJ Means Business have been paid. At all times with due observance of article 9.

ARTICLE 9. RESERVATION OF PROPERTY & INTELLECTUAL PROPERTY
9.1. All intellectual property rights to all documentation, advice, offers, workshops, online training courses, models, techniques, books, e-books, photos, videos, instruments and teaching materials as well as preparatory material and Reports issued rest exclusively with ZJ Means Business unless otherwise agreed in writing. 9.2. The products delivered by ZJ Means Business may never be reproduced or resold, in whole or in part, unless otherwise agreed in writing. 9.3. The content of the website, including but not limited to: the texts, images, design, brands and domain names, are the property of ZJ Means Business and are protected by copyrights and intellectual or industrial property rights that exist under applicable law. Users of the website are not permitted to reproduce or make available the website or any part thereof without permission from ZJ Means Business. 9.4. All copyrights and intellectual property on products of the human mind developed by ZJ Means Business are and remain the exclusive property of ZJ Means Business, unless the rights are bought or otherwise agreed. 9.5. ZJ Means Business is not responsible for any information / content that the customer places on the servers of ZJ Means Business. If the information / content posted by the customer infringes the rights of third parties in any way or is in violation of laws and regulations, the customer will indemnify ZJ Means Business against any claims for compensation that third parties may assert as a result of this act of the customer. 9.6. Any action that is in violation of article 9.2, article 9.3 and article 14.6 is considered an infringement of copyright. 9.7. In the event of an infringement, ZJ Means Business is entitled to compensation equal to at least twice the license fee applied by it for such a form of use, without losing the right to any compensation.

ARTICLE 10. LIABILITY
10.1. Every agreement between ZJ Means Business and the customer can be characterized as a best efforts agreement. As a result, ZJ Means Business can never be held liable for results not achieved or the extent to which the provision of the services contributes to the goal set by the customer and ZJ Means Business. 10.2. The customer is and remains at all times responsible for the performance of actions as gained during a process or online program. The use of the course and any decisions that are taken as a result of the coaching and / or the course is the client's own responsibility. ZJ Means Business accepts no liability in any form whatsoever. 10.3. In the unlikely event that ZJ Means Business is nevertheless held liable according to article 10.1, any liability is limited to compensation for direct damage up to a maximum of 1 times the amount of the price stipulated for that agreement (excluding VAT). This amount does not exceed € 2000. In the case of a continuing performance agreement, any liability is limited to compensation for direct damage up to a maximum of the amount of the last invoice paid by the customer. 10.4. In addition to article 10.3, ZJ Means Business is then only liable for direct damage. Direct damage should only be understood to mean: •the reasonable costs for determining the cause and extent of the damage, insofar as the determination relates to damage within the meaning of these terms and conditions; •any reasonable costs incurred to have the defective performance of ZJ Means Business comply with the agreement, insofar as these can be attributed to ZJ Means Business; •reasonable costs incurred to prevent or limit damage, insofar as the customer demonstrates that these costs have led to limitation of direct damage as referred to in this article. 10.5. ZJ Means Business excludes any liability for indirect damage suffered by the use of services and / or products provided by ZJ Means Business, with the exception of situations in which the damage is due to intent on the part of ZJ Means Business. 10.6. ZJ Means Business is in any case never liable for: consequential damage, damage due to missed savings, damage due to business interruption, lost profit and for damage caused by loss of data data during the execution of the agreement. 10.7. The customer indemnifies ZJ Means Business against all claims for compensation that third parties may assert with regard to damage that has been caused in any way by the unlawful or careless use of the products and services of ZJ Means Business delivered to the contracting party.

ARTICLE 11. INTERRUPTION OF SERVICES AND FORCE MAJEURE
11.1. ZJ Means Business is not bound by its obligations under the agreement if compliance has become impossible due to force majeure. If the force majeure continues for a period of 60 days, both parties are entitled to dissolve the agreement. That which has already been performed pursuant to the agreement will then be settled proportionately. 11.2. In its activities, ZJ Means Business is dependent on the cooperation, services and supplies of third parties, over which ZJ Means Business has little or no influence. ZJ Means Business can therefore in no way be held liable for any damage whatsoever arising from a situation in which the shortcoming is attributable to a third party with whom ZJ Means Business has entered into an agreement. 11.3. In addition to the provisions of paragraph 11.2, force majeure certainly includes all that has been adopted in this regard in law and jurisprudence. 11.4. In these general terms and conditions, force majeure is understood to mean any circumstance beyond the control of ZJ Means Business - even if this could already have been foreseen at the time of the conclusion of the agreement - that permanently or temporarily prevents fulfillment of the agreement, including but not limited to is understood to include: strike, excessive absenteeism by employees of ZJ Means Business or ZJ Means Business itself, transport difficulties, fire, government measures, epidemics, pandemics, business disruptions at ZJ Means Business, default by suppliers of ZJ Means Business as a result of which ZJ Means Business will fulfill its obligations towards the customer cannot (no longer) comply as well as other serious disruptions in the company of ZJ Means Business or its suppliers. 11.5. In case of force majeure, ZJ Means Business also has the right to optionally extend the delivery period by the duration of the force majeure or to dissolve the agreement, insofar as it has not yet been performed, without ZJ Means Business being obliged in any form whatsoever to fulfill the obligations. any compensation, except pursuant to the provisions of Section 78, Book 6 of the Dutch Civil Code.

ARTICLE 12. DURATION OF THE AGREEMENT AND TERMINATION
12.1. The agreement is entered into for a definite period of time, unless it follows otherwise from the quotation or if the parties have explicitly made other arrangements in writing.
12.2. The right of premature termination of the agreement by the customer is excluded, without prejudice to the other provisions of these general terms and conditions.
12.3. Both parties, both the customer and ZJ Means Business, are authorized to dissolve the agreement only if the other party, after a proper and as detailed as possible notice of default in writing, setting a reasonable term for remedying the shortcoming, imputably fails to comply with the fulfillment of the essential obligations under the agreement.
12.4. As an exception to the provisions of Article 8.3, ZJ Means Business can terminate the agreement in whole or in part without notice of default and without judicial intervention by written notice with immediate effect if urgent reasons arise, including in any case the cases in which: •the customer is granted a (provisional) suspension of payments; •bankruptcy is filed for or pronounced with regard to the customer; •there is a suspicion that the customer will not be able to meet his or her payment obligation upon renewal of the agreement; •the customer acts contrary to public order or morality, or any obligation arising from the agreement with ZJ Means Business; •the customer infringes the rights of third parties; •customer acts contrary to reasonable guidelines or directions from ZJ Means Business; •the customer does not respond to correspondence by e-mail, telephone and / or in writing whether or not by registered mail; •for recurring payment problems. •ZJ Means Business will never be obliged to pay any compensation due to termination, as stipulated in this article. 12.5. If the customer has already received performances for the implementation of the agreement at the time of the dissolution as referred to in articles 12.3 and 12.4, these performances and the related payment obligation will not be subject to cancellation. Amounts that ZJ Means Business has invoiced before the dissolution in connection with what it has already performed or delivered for the execution of the agreement, will remain due in full with due observance of the provisions of the previous sentence and become immediately due and payable at the time of the dissolution.
12.6. ZJ Means Business reserves the right to change its general terms and conditions, also for existing agreements. If ZJ Means Business proceeds to change the conditions, it will inform the customer of this. The customer is then free to dissolve the agreement from the moment that the new general terms and conditions come into effect or up to 7 days after the entry into force of these new general terms and conditions.

ARTICLE 13. CONFORMITY
13.1. ZJ Means Business will pursue the intended result agreed in the quotation as much as possible in the execution of the agreement. If, in the opinion of the customer, the delivered results do not correspond with the intended result agreed in the quotation, the customer and ZJ Means Business will enter into consultation to ensure that the delivered results meet the intended results.
13.2. In addition to that stipulated in article
13.1, the costs for the additional work as referred to in that article will be invoiced to the customer in accordance with the normal rate of ZJ Means Business, unless the customer can demonstrate in the opinion of ZJ Means Business that the deviations in the result can be attributed to the inadequate performance of the agreement on the part of ZJ Means Business.
13.3. Should it be established that the defectiveness of the services and / or products to be delivered by ZJ Means Business is for the account of ZJ Means Business, the customer is not entitled to compensation or dissolution of the agreement, except as stipulated in these terms and conditions.

ARTICLE 14. SPECIAL PROVISIONS PROGRAMS, COURSES, WORKSHOPS AND COACHING ZJ MEANS BUSINESS
14.1. The customer is expressly prohibited, regardless of participation or not, to offer or cause to be offered a similar route or course, whether or not with reference to or according to the method of ZJ Means Business.
14.2. The customer does not have any right or obligation whatsoever to derive from the process or course and every action of the customer is at his own expense and risk. ZJ Means Business does not accept any liability for the way in which the customer implements the manner and method of ZJ Means Business taught to him / her.
14.3. ZJ Means Business is entitled, if the customer is in default of fulfilling the payment obligation towards ZJ Means Business, to suspend the right to participate until the customer has fulfilled his / her payment obligation.
14.4. In case of partial participation or premature termination by the customer, no refund of the invoice will be made. In the event of interim dissolution of a coaching process, the customer remains fully obliged to pay the full agreed offer amount.
14.5. ZJ Means Business is not liable for any consequences of attending coaching sessions or attending a workshop, webinar or course. Following the sessions is entirely at the customer's own risk.
14.6. If the customer cancels the agreed coaching session and no other date is agreed within 2 working days, the customer is obliged to pay a fee for the reserved time: cancellation up to 48 hours before the delivery of the service; 30% of the amount agreed in the offer; •cancellation between 48 hours and 24 hours before the delivery of the service; the customer is obliged to pay a compensation of 50% of the amount agreed in the quotation; •cancellation within 24 hours before the delivery of the service; the customer is obliged to pay compensation of 75% of the amount agreed in the quotation; •if the customer is not present at the agreed time for the delivery of the service, 100% of the agreed amount will be charged, or the session will be considered completed for a route.
14.7. The content of the sessions, online learning environment, trajectories, webinars and workshops offered by ZJ Means Business can be supplemented or changed during the course or the trajectory.
14.8. If ZJ Means Business is forced to move the coaching session, workshop or a webinar due to force majeure (as mentioned in article 11), the customer retains the right to attend before the date to be determined without the customer being entitled to a refund of any money paid.
14.9. ZJ Means Business reserves the right to remove participants from workshops, courses, webinars or sessions if the participants obstruct a workshop, courses, webinars or sessions due to their behavior. Refund of money paid is thereby excluded.
14.10. After the end of the course and / or training, the customer retains the right to log in to the online learning environment for one year. Per course, training, workshop or webinar it is indicated how long the customer has access to the content. If ZJ Means Business decides to remove material or move to another website, ZJ Means Business will notify the customer here one month prior to the move or removal via the most recent e-mail address known to ZJ Means Business. The customer is obliged to save downloadable material on a suitable device in a timely manner.
14.11. After the end of the webinar, the customer reserves the limited right to watch the webinar. ZJ Means Business will timely inform the customer of the webinar's progress.
14.12. The information provided by ZJ Means Business to the customer regarding the webinar and the online learning environment may never be shared with third parties.
14.13. The customer is entitled to take screenshots of the webinar and share it via social media, provided this is done with reference to the Instagram account @zjmeansbusiness and to a limited extent.
14.14. ZJ Means Business is entitled to cancel the webinar or workshops if there are not enough participants. The customer will be refunded the paid invoice amount within 14 days unless another date becomes available immediately and the customer agrees to this new date.
14.15. If ZJ Means Business is forced to move the webinar or workshop due to force majeure (as referred to in article 11), the customer reserves the right to attend the webinar or the workshop before the date to be determined without the customer being entitled to refund of any monies paid.

ARTICLE 15. OTHER PROVISIONS AND APPLICABLE LAW
15.1. If any provision of these general terms and conditions is null and void or is nullified, the other provisions of these general terms and conditions will remain in full force and ZJ Means Business and the customer will enter into consultation in order to agree on new provisions to replace the invalid or nullified provisions, whereby the purpose and purport of the invalid or nullified provision are taken into account as much as possible.
15.2. If the customer includes provisions or conditions in his order that deviate from, or do not appear in, these conditions, these are only binding for ZJ Means Business if and insofar as they have been explicitly accepted by ZJ Means Business in writing.
15.3. If ZJ Means Business deviates from the General Terms and Conditions on its own initiative in favor of the customer, the customer can never derive any rights therefrom.
15.4. Any purchasing or other conditions of the customer do not apply.
15.5. Rights and obligations arising from an agreement can only be transferred by the customer to third parties if ZJ Means Business has given written permission for this.
15.6. Dutch law is exclusively applicable to all legal relationships to which ZJ Means Business is a party.
15.7. The customer and ZJ Means Business will first try to settle any disputes in mutual consultation and amicably before appealing to the court.
15.8. If mandatory legal rules do not provide otherwise, the competent court in the District of Amsterdam is in the first instance authorized to take cognizance of disputes between ZJ Means Business and the customer, unless a legal provision prescribes otherwise. Version: Februari 2021